Hi friend. Thank you for your observation on what a day spa is and I am glad your massage and facial were 'OK with no complaints'. As well, you brought up some great points that I am happy to address. Let's first address your massage. I don't know what you scheduled but based on your information, you booked the 2-Martinis Massage and Facial combo, our top package. That is a relaxation massage promoting circulation which leads into a hydrating facial. Deep Tissue is not part of the description but could have been requested. If you were charged for Deep Tissue I wish you would have addressed me at the time so I could have been given the opportunity to correct it. I take pride in customer service; I would have wanted to make it right. :) I'm happy to now address your idea of what a 'day spa' is and isn't and maybe (respectfully) expand your vision. For Marketing purposes, Tootsy's Massage and Day Spa is a name that clearly tells a consumers what 'services' I offer. Historically a TRUE 'spa' is a location where there are hot springs/thermal features and facilities revolving around hydrothermal therapies for the purposes of promoting health and wellness.
We'll get back to you soon.
***PLEASE NOTE: As with many, many businesses on Bardstown Road, we only offer STREET parking at this time. There is a parking lot by the entrance to our building, but it is ONLY for the hair salon & massage employees at 1827. Please do not park in this lot (even if there are empty spaces) as it will result in fines/ticketing. Street parking is available right in front of our building on Bardstown Road. Parking is also always available on Speed Avenue and the surrounding streets. If you have a disability placard and license plate for your vehicle, you may call us prior to your appointment and we will move our cars for you to park in the back. Thank you so much for your consideration! Due to the Covid-19 pandemic: Sanctuary Massage & Spa is dedicated to protecting all of our clients, staff, and everyone we come into contact with. As such, we have followed CDC guidelines for cleanliness, disinfecting, scheduling, and capacity. Please note that each and every person who enters our spa must wear a face mask and receive a temperature check when they arrive.
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